If you wish to return any item, you are expected to notify our support team (by filling in the form in Contact Page) within 3 days of receiving the item.
- You can return any item (including sale items) for a full refund, within 28 days of receiving your original order.
- DEPO21 does not offer exchanges on orders, so if you want a different size or color, you’ll need to return your unwanted item for a refund and place a new order.
- Some items are restricted when it comes to returns, such as underwear, swimwear, pierced jewelry, cosmetics/makeup. For hygiene reasons, do not remove the original wrapping/seal if you wish to return and get a refund.
- All goods will be inspected on return and are the responsibility of the customer until they reach the seller, so ensure it's packed properly.
- Returned items should be sent in their original condition and packaging including tags e.g. shoes should be returned with the original shoe box.